Collection and Use of Information
When you sign up to the Service, update your account details, provide your billing information, provide your emergency contact information or make other use of our services, we may ask your Personal Information. We may use this to contact you or identify you and it may include, but not limited to, your name, your email, your phone number, your address and your credit card information. We may use the Personal Information, either by itself or in conjunction with other information, for the following purposes:
Create administer and monitor your account; provide customer service and contact you with information, alerts and suggestions that are related to your account; billing-related purposes
Reach out to you, either ourselves or using the appropriate authorities, if either we or a third party has a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act
Allow Support know your first name so he or she can communicate with you effectively.
Allow Support know your state to ensure he is licensed and qualified to provide a service to you.
2. Profile Information
We may ask you several questions about you and your needs. Your profile information is shared with third parties that use our Service. We may use this information, either by itself or in conjunction with other information for the following purposes:
Match you with a coach
Help us and Support know you and your needs
Collect and analyze statistical or aggregated information which is not personally identifiable
3. Log Data
When you use the Service, our servers or servers of third party services automatically record log data or information that your browser sends. Log data may include, but not limited to, information such as your computer, Internet Protocol address, pages that you visit and the time spent on those pages, actions that you take, and other statistics. We may use this information, either by itself or in conjunction with other information to monitor, analyze and improve the use and functionality of the website and Service, the Service's technical operation, and the match of the Service functionality to your needs and preferences.
4. Session Content
While using the Service, you and your coach would likely write or say things by means of text-based communication (such as messages), verbal communication or video communication, either internally or to each other, all of which are collectively called Session Content. This content is shared with the coach who works with you. Session Content may be used, either by itself or in conjunction with other information to allow a coach to provide the service to you, to supervise, administer and monitor the service, and to allow professional supervision to the coach by our core team of experts.
All communications transmitted through the Service, may be recorded or monitored for quality assurance and training purposes. All become part of your file and records.
Cookies and Web Beacons
Use of Public Tools
We would be using several publicly-available tools and information exchange resources that may include, but not limited to, a blog, a Facebook page, a Twitter account, a Google Plus account and other social media and general Information tools. Any information you provide or share by using these tools may be freely read, accessed, collected and used by others.
We are concerned about phishing or online identity theft and account hacking. You should always suspect when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information, your credit card information, in a non-secure or unsolicited communication like email, phone or others.
Aggregate Information and Non-Identifying Information
We may share aggregated information that does not include any Personal Information with third parties for any purpose, including but not limited to industry analysis, research, business transactions, and public relations.
Transfer of Business
We may sell or transfer some or all of our assets, including your Personal Information, in connection with a merger, acquisition, consolidation, joint venture, reorganization, or sale of assets. Such transactions would be covered by a confidentiality agreement.
We may employ third party companies and individuals to facilitate our Service, to perform certain tasks which are related to the Service or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. When needed we may disclose information, including Personal Information, to such third parties but we will try to limit the Personal Information disclosed to the minimum necessary to perform their task.
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Service is not directed and not intended to be used by children under the age of 13. If you're aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information.
We also do not allow anyone under the age of 18 to use the Service without parental consent, authorization and presence.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information, including Personal Information, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ourselves or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. We may disclose information, including Personal Information, to take precautions against liability. You should also be aware that Providers may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.
You may review, update, correct or delete the Personal Information in your Account by contacting us or by editing it online. If you would like us to delete your Personal Information or any other information from our system, please contact us with such request. We will use commercially reasonable efforts to honor your request. However, we may retain an archived copy of your records as required by law for legitimate business purposes or for record-keeping. There may also be residual information that will remain within our databases and other records, including, without limitation, some data may that may be still archived and stored offline. We are not responsible for removing information from the third parties that we have already legitimately shared Personal Information about you.
The nature of this service is to provide assistance and guidance on personal issues and concerns. You, as user, must understand the limitations of support channels without face-to-face interaction if you choose to get assistance through messaging or voice. If the information you provided through these channels is not complete or comprehensive, we are prevented from providing the service with maximum effectiveness. However, Mind and Mend and PISTA Therapy are aware of these limitations and use extra care and diligence when providing support through these channels.
Important: This service is intended for those who seek help with everyday problems. If you are in an emergency situation or currently suffering from active suicidal thoughts, please call your country’s emergency hotline.
US - Call 911
Canada - Call 911
UK and Republic of Ireland - Call 122 / 999
Australia – Call 000
New Zealand – Call 111
You agree that using any or every part of this Service is entirely at your own risk. Any action, or lack of actions, that you take of such advice is done solely by your choice and your responsibility and is not the responsibility nor liability of the coach. Services are provided "as is", without warranty of any kind, either express or implied, including without limitation any warranty for information services, counseling, uninterrupted access, or products and services provided through or in connection with the Service. This Service is requested at your own choice and with inherent singular responsibility.
The information provided on this site and when using the support channels, is designed to support, not replace, your existing relationship between your physician, psychologist, therapist, or doctor. All coaches are licensed and well-trained; the members of the support team are professionals in their field of expertise. The information and opinions expressed on this website and though the support channels are those of the coaches and are based on their education, experience, and training.
The information provided should be examined in the light of individual case-evaluation by your doctor. The support team and website developers take no responsibility whatsoever for any adverse consequences you may experience using the information provided on this website or through the support channels. We assure you of the best possible efforts in our provisions for those who undergo the online therapy. However, please note that we do not claim to cure each and every case, nor do we guarantee any absolute cure. Replacing or substituting conventional treatment with our online therapy is not recommended. Mind and Mend and PISTA Therapy take no responsibility for any perceived complications. It is considered that you have read and agreed to this disclaimer when registering to our programs and getting support.
You shall be solely and fully responsible for any damage to the service or any computer system, any loss of data, or any improper use or disclosure of information on the service caused by you or any person using your username or password. We cannot and does not assume any responsibility for any loss, damages or liabilities arising from the failure of any telecommunications infrastructure, or the internet or for your misuse of any protected health information, advice, ideas, information, instructions or guidelines accessed through the service.